FAQ's
Ordering FAQ's
Where do we ship to?
This website is for our USA customers only and for shipping to the USA.
How much is shipping?
Shipping is based on the weight and value of your order. This will be calculated at the checkout.
Do I have to pay for Import duties and fees?
We ship our products TAX FREE. The prices shown have already had our 20% tax deducted and may be charged import duties and fees once it has reached the USA.
I cant find the product I want?
At the moment all the products on this site are only ones currently available for shipping to the USA.
General FAQs
How long have you been selling these products for?
We have been selling our products for over 18 years, and have thousands of customers including; individual customers, racing stables, dog groomers, vets, tack shops, dog breeders, kennels, stud farms, livery yards, riding schools & rescue centers.
Do you offer samples?
We only occasionally have samples available, and we tend to offer these first to people who have signed up to receive our newsletter.
Can you use your products at the same time as treatment from the vets?
Our products are entirely safe to use in conjunction with treatment from your vet, with their agreement.
Can I use your products on other animals?
Our products have been designed to be only used on the animal they are sold for.
We currently have products for Dogs, Cats and Horses.
Can your products be used on young animals?
Our Petnat products are all safe to be used on puppies over 12 weeks of age. Our Equinat products are all safe to be used on foals over 16 weeks of age.
Are your products safe to use on pregnant animals?
Most of our products are suitable for use on pregnant bitches and mares, however, please check with the individual products FAQs on each product page to confirm this.
If your horse/dog is nursing young, please do not apply any of our products to any area where the foal or puppies might ingest it.
Where can I find a list of ingredients?
We have general ingredients information with each product, We do not provide a specific ingredients list, as these are proprietary recipes, which are protected because they have taken us years to perfect, and we believe (and our customers agree) that they are superior to other products of their type currently on the market. Also as non-medicinal products, it is optional for them to be listed. By protecting them, we are able to succeed as a small business, and continue to provide superior natural products to help your animals. We hope you understand this and we fully understand and respect our customers choice as to whether you use them with the information we provide.
How do I know they are safe?
We have been successfully selling these products, and helping animals for over 18 years. All our products are carefully formulated with the finest and safest natural ingredients. As we sell our products worldwide, the formulations have also been disclosed to regulatory authorities, to allow our products to be exported, this includes the FDA which assessed our products as safe for pets within the United States.
I don't know whether they will suit my pet?
Our products are formulated to be as hypoallergenic as possible, as many of our customers have animals with sensitive skin. However, we understand that animals can be allergic to even natural ingredients. This is why we recommend performing a patch test with all of our products before first use. We also offer a full money-back guarantee. If you know a specific ingredient that your animal is allergic to, please email us for advice.